30-Day Money Back Guarantee
We're confident you'll love our templates. If not completely satisfied, get your money back within 30 days - no questions asked!
Eligible for Refund
We offer full refunds in the following situations:
- Technical Issues: Template doesn't work as described
- Quality Concerns: Template doesn't meet our advertised standards
- Wrong Purchase: Accidentally purchased wrong template
- Browser Compatibility: Template doesn't work in major browsers
- Missing Features: Advertised features are not present
- Duplicate Purchase: Accidentally purchased same template twice
Not Eligible for Refund
Refunds cannot be processed in these cases:
- After 30 days from purchase date
- Change of mind after successful download and use
- Lack of technical skills to implement
- Customization difficulties
- Third-party service integration issues
- Templates used in completed projects
Refund Timeline
Request Period
30 days from purchase
Review Process
1-2 business days
Refund Processing
5-7 business days
How to Request a Refund
1
Contact Our Support
Email info@hantrix.com with your order details and reason for refund
2
Provide Required Information
Include order number, purchase date, and detailed explanation of issues
3
Wait for Review
Our team will review your request within 1-2 business days
4
Receive Confirmation
You'll receive email confirmation once refund is approved and processed
Before Requesting a Refund
We encourage you to:
- Contact our support team for technical assistance
- Check our documentation and tutorials
- Review template requirements and specifications
- Consider if the issue can be resolved with support
Refund Methods
Refunds are processed using the original payment method:
- Credit/Debit Cards: 5-7 business days
- PayPal: 1-3 business days
- Bank Transfer: 7-10 business days
Note: Processing times may vary depending on your financial institution.
Frequently Asked Questions
Yes, as long as the request is within 30 days and meets our refund criteria. However, templates used in completed commercial projects may not be eligible.
Each template can be refunded individually within the 30-day period, provided they meet our refund criteria.
No, we don't charge any fees for processing legitimate refunds. You'll receive the full amount you paid.
Need Help?
Our customer support team is here to help resolve any issues:
- Email: info@hantrix.com
- Whatsapp: +92 340 636 3288
- Live Chat: Available 9 AM - 6 PM
- Response Time: Within 24 hours
We're committed to resolving issues quickly and fairly. Most problems can be solved without needing a refund.